Question 1

Do you support SoftPOS for contactless payments?

Accepted Answer

Yes, our platform supports SoftPOS technology, allowing businesses to accept contactless card payments directly on Android devices. This simplifies face-to-face transactions and is perfect for mobile, pop-up, or distributed retail environments.

Question 2

Is this platform built for omnichannel commerce?

Accepted Answer

Yes. Our infrastructure supports omnichannel commerce, connecting ecommerce, in-store, mobile, and unattended environments under one system. From online checkouts to SoftPOS and vending, we unify the customer journey end-to-end.

Question 3

What accounting and reconciliation features are included?

Accepted Answer

We provide a full accounting suite with automated reconciliation, real-time transaction tracking, invoicing, and tax compliance tools. You can also connect to leading external accounting platforms via our API.

Question 4

Is the platform cloud-hosted and secure?

Accepted Answer

Yes. Our platform is cloud-native and enterprise-secure, offering scalable hosting with built-in compliance, redundancy, and performance guarantees, so your operations are always live and protected.

Question 5

Can the platform integrate with existing systems?

Accepted Answer

Definitely. Our open API architecture allows seamless integration with ERP systems, POS, ecommerce platforms, IoT devices, and third-party tools, giving you maximum flexibility and control.

Question 6

What is a payment gateway and how does it work?

Accepted Answer

A payment gateway securely transmits payment details between your customer, your business, and the banking network, authorising and processing transactions in seconds. Quantum Payments provides an API-driven payment gateway that supports online payments, pay-by-link, and direct API transactions, so you can accept payments on your website, app, or platform.

Question 7

How do I choose the right payment gateway for my Australian business?

Accepted Answer

Look for local support, transparent pricing, strong security and compliance, the payment methods your customers prefer, and how easily the gateway integrates with your existing systems. Quantum Payments is headquartered in Melbourne and built for Australian businesses, combining online, in-person, and unattended payments in a single AI-powered platform.

Question 8

Is Quantum Payments secure and PCI compliant?

Accepted Answer

Security is built into every layer of our platform. Transactions are encrypted and processed in line with PCI DSS requirements, with built-in compliance, redundancy, and performance safeguards that keep your payments and customer data protected around the clock.

Question 9

What payment methods can I accept with Quantum Payments?

Accepted Answer

You can accept card payments online and in person, contactless payments via SoftPOS on Android devices, pay-by-link payments, and ecommerce checkout payments - all managed through one platform with unified reporting and automated reconciliation.

Question 10

What are unattended payment solutions?

Accepted Answer

Unattended payments let customers pay without staff present - for example at kiosks, vending machines, car parks, and self-service checkouts. Quantum Payments provides kiosk integrations and unattended payment devices with the same security, reporting, and reliability as our attended solutions.

Question 11

Can I accept subscription and recurring payments?

Accepted Answer

Yes. Our platform supports recurring billing and subscription management, and our agentic payments system can automatically manage subscriptions and optimise payment methods for your customers in real time.

Question 12

What are agentic payments?

Accepted Answer

Agentic payments use AI to act on the customer's behalf at checkout - applying rewards, managing subscriptions, and selecting the optimal payment method in real time. It is intelligent, goal-driven automation that reduces friction, simplifies ecommerce, and helps your customers spend smarter.

Question 13

How long does it take to integrate the Quantum Payments API?

Accepted Answer

Our API-first architecture is designed for fast, developer-friendly integration, and no-code options like pay-by-link let you start accepting payments almost immediately. Our Melbourne-based team supports you throughout the integration process.

Question 14

Does Quantum Payments work for ecommerce stores?

Accepted Answer

Yes. We provide advanced ecommerce payment tools including a payment gateway, direct API integration, pay-by-link, and AI-powered agentic checkout - plus full omnichannel support if you also sell in person or through unattended channels.

Question 15

Do you offer POS systems for retail and hospitality in Australia?

Accepted Answer

Yes. Quantum POS is built for modern Australian businesses, combining a powerful point of sale with integrated payments, fast checkout, real-time reporting, and automated reconciliation in one platform.

Question 16

How does Quantum Payments help prevent payment fraud?

Accepted Answer

Our platform is fully secured, with encryption and intelligent transaction monitoring designed to protect your business and your customers across online, in-person, and unattended channels, reducing fraud risk while keeping checkout friction low.

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