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Privacy Policy

PRIVACY POLICY

Last Updated: 12.07.2025

Quantum Payments Pty Ltd (“Quantum Payments”, “we”, “our”, or “us”) is committed to protecting your privacy. This Privacy Policy outlines how we collect, use, disclose, and protect your personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

By accessing our website, platform, or services, you agree to the terms outlined in this policy.

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1. What information we collect

We collect personal, business, and technical information to provide and improve our services, including:

  • Identification Details: Name, email, phone number, address

  • Business Information: Company name, ABN, business size, industry

  • Financial Data: Bank account details, transaction records, card data (tokenised), billing info

  • Device & Usage Data: IP address, device type, browser, cookies, location data

  • AI & IoT Usage Data: Behavioural patterns, preferences, and interactions collected via AI systems or IoT devices

  • KYC/AML Data: Identity verification data as required for compliance

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2. How we collect your data

We collect information through:

  • Online forms and onboarding processes

  • Platform usage and transactions

  • API integrations

  • Device sensors and IoT endpoints

  • Customer support and communications

  • Third-party identity verification or compliance providers

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3. How we use your data

Your data helps us:

  • Provide and personalise our services

  • Enable secure payments, SoftPOS transactions, and card issuing

  • Power agentic commerce features and automation

  • Comply with regulatory obligations (AML/CTF, PCI DSS, etc.)

  • Detect fraud and ensure security

  • Generate anonymised analytics and business intelligence

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4. Disclousure of Personal Information 

We may disclose your personal information to:

  • Payment processors, banks, and card networks

  • KYC/AML and compliance partners

  • Technology vendors (e.g. cloud hosting, identity providers)

  • Regulators and law enforcement (where legally required)

  • Affiliates or partners (with your consent)

We do not sell your personal information.

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5. Data and storage 

We use industry-standard encryption, tokenisation, and access controls to protect your data. All data is stored securely in Australia or with trusted, compliant providers in jurisdictions with equivalent protections.

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6. Cookies and Tracking

Our website uses cookies and similar technologies to improve your experience, remember preferences, and analyse platform usage. You can manage or disable cookies via your browser settings.

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7. Your rights and choices

You have the right to:

  • Access the personal information we hold about you

  • Request correction or deletion of your data

  • Withdraw consent (where applicable)

  • To exercise your rights, email us at info@quantumpayments.io

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8. International Transfer 

Where data is transferred outside Australia, we ensure adequate protections are in place, including contractual safeguards and alignment with international privacy standards.

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9. Third-party links and Integrations 

Our platform may link to third-party services or embed third-party tools (e.g. accounting apps, ecommerce platforms). We are not responsible for their privacy practices. Please review their policies separately.

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10. Updates to this policy

We may update this Privacy Policy to reflect legal or operational changes. Updates will be posted on this page with the revised date. We encourage you to check regularly.

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11. Contact us

For questions about this Privacy Policy or your personal information, please contact:

Quantum Payments Pty Ltd

Email: info@quantumpayments.io

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